Return Policy Page

BOTWAY Store follows a return and refund policy that allows customers to request returns within a 14-day period

. Here’s an overview of the return and refund process:

1. Eligibility:
– Customers are eligible to request a return and refund within 14 days from the date of receiving the product.
– The product must be in its original condition, unused, and in its original packaging.
– Certain products may have specific eligibility criteria or restrictions for returns due to hygiene, safety, or licensing reasons. Please refer to the product description or contact customer support for more information.

2. Return Request:
– To initiate a return, customers should contact BOTWAY Store’s customer support team either through email, phone, or any other designated contact method.
– Provide relevant details such as the order number, product information, and reason for the return.

3. Return Authorization:
– BOTWAY Store’s customer support will review the return request and provide instructions on how to proceed.
– If the return is approved, customers will receive a return authorization, including any required return shipping instructions or labels.

4. Return Shipping:
– Customers are responsible for arranging and covering the return shipping costs, unless the return is due to a mistake on BOTWAY Store’s part (e.g., wrong item shipped, product defect).
– It is recommended to use a shipping method that provides tracking and insurance for the returned item.

5. Inspection and Refund:
– Once the returned item is received by BOTWAY Store, it will be inspected to ensure it meets the return eligibility criteria.
– If the return is approved, a refund will be processed to the original payment method used during the purchase.
– The refund amount may be subject to deductions for any applicable restocking fees, return shipping costs, or damage to the returned item.

6. Refund Timeframe:
– The refund will typically be processed within a reasonable timeframe after the returned item is received and inspected.
– The exact timeframe for the refund to be reflected in the customer’s account may vary depending on the payment method and financial institution.

It’s important for customers to carefully review BOTWAY Store’s return and refund policy on their website or contact customer support for detailed information specific to their purchase.